Prosci's ROI of Change Management Model presents three key human factors that impact the value a project creates and the ROI it achieves. What accounts for the variation in project return that high 'people change' projects encounter? Said another way, what are the human factors that limit or constrain a project's ROI? Contention 3: There are three 'human factors' that create variation in ROI Strategic initiatives and the types of changes that really make a difference to how the organization operates impact how people do their jobs - so changes on the right side of the graphic are less predictable but more valuable to the organization. Generally, projects that fall on the right-hand side of the graph are less predictable, but tend to be the types of changes that deliver the most value to the organization. ![]() On the left, note several projects that have 'low' amounts of people change, and on the right indicate projects that have 'high' amounts of people change. Think about some of the projects going on in your organization and complete the table below. This change is very people dependant therefore there is tremendous variability and thus lower certainty, of the impact of this change because it introduces so much change to how people do their jobs - a high level of people change.
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